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Alkira Lodge
Private Road off WK Grobler Avenue
Brenton on Sea, Knysna
Western Cape
6571
Tel: + 27 (0)83 552 6259
Email: sam@alkiralodge.co.za

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Contact Details
Frequently Asked Questions

WHAT CONSIDERATIONS HAVE YOU MADE FOR COVID19?

Alkira Lodge and Shufflers Villa are perfectly suited to a healthy stay for many reasons including:

Limited number of private guests and not open to the public:

No more than 12 guests (6 bedrooms) at any time

The Lodge is privately situated on a reserve with a private access road and is not open to the public.

The Lodge is not open to outside visitors. The occasional exception may be dinner guests by arrangement limited to the number of tables available within social distancing protocols.

The architecture of the lodge ensures constant flow of fresh air, low people traffic and limited high touch areas:

All rooms including bedrooms and all shared areas open directly to an outside area and fresh air

There are no closed internal hallways or high traffic passageways

Every room has private access

No shared elevators or high traffic access areas

Private kitchen with small, dedicated staff

Cleaning Protocols:

Cleaning protocols and products adhere to CDC (Centers for Disease Control and Prevention) guidelines

All rooms are fully cleaned and ventilated daily

Linens and towels are washed at recommended temperatures

Higher touch areas are cleaned and sanitised more regularly throughout the day

Staff Safety and Support:

Attendance is limited to essential staff only

Small team with dedicated areas of work and dedicated materials for each area

Staff showing any symptoms or who feel unwell do not attend work

Staff complete and register a daily health screen including temperatures test on arrival at work or before joining the staff transport each day

Hand Sanitisation occurs on arrival at work and regularly throughout the day

Staff are briefed in measures to avoid personal contamination including safe social distancing, handwashing and PPE practices

Staff are all supplied with gloves, masks and protective outerwear to be worn appropriately

All staff are trained in safe cleaning and disinfecting protocols and follow the required daily personal hygiene schedule

Guest Safety and Options:

Dine in the restaurant with acceptable spacing or choose a private table, private room or room service

Our breakfast buffet is on hold with all the same yummy options delivered directly to your table or to your room from the kitchen

Non contact thermometer, health screen and travel register on check in or as regulations require

Disposable masks and gloves are available

Hand sanitisers, soap, tissues and paper towels are freely available throughout the lodge and in every bathroom

Refer to our flexible cancellation policy

WHAT ARE THE BENEFITS OF BOOKING DIRECT?

There are many benefits of booking direct. We offer the best price for direct bookers, along with the following benefits:

For 3 Night Stays: Free arrival drinks, a complimentary bottle of wine and special gift.

For 4 Night Stays: Free arrival drinks, a complimentary bottle of wine and in room massage for 2 people.

For 5 Night Stays: Free arrival drinks, a complimentary bottle of wine, special gift and in room massage for 2 people.

For 6 Night Stays: Free arrival drinks, a complimentary 3 course dinner, special gift and in room massage for 2 people.

For 7 or more Night Stays: Free arrival drinks, a complimentary 3 course dinner and bottle of wine, special gift and in room massage for 2 persons.

Free upgrade if available upon arrival.

No Hidden fees.

We have irresistible fully inclusive packages and specials partnering with our favorite local activities providers to give you an experience of the Highlights of the Garden Route. Alternatively contact us to discuss your particular interests.

IS ALKIRA LODGE SUITABLE FOR CHILDREN?

For guests who take exclusive use of Alkira Lodge or Shufflers Villa (ie they book the accommodation for their private use) children of all ages are welcome. This is on acceptance of risk and acknowledgement that the pool and jacuzzi are exposed and some balconies have steep drop-offs.

The Lodge has a policy of no children under the age of 12 if guests are not taking exclusive use.

WHAT ACTIVITIES DOES ALKIRA PROVIDE?

The favourite activity of most our guest is to work on their tan - taking up a position on a sun lounger and moving as little as possible between pool and jacuzzi.

But for those who prefer something more active…:

Take a short walk on our reserve enjoying the local fynbos and keeping an eye out for the famous and elusive Brenton Blue Butterfly and shy Bush Buck antelope.

The most beautiful beaches in Southern Africa are 2 minutes away by car. The pristine white sands are perfect for a long stroll and the crystal water invite you to catch a wave or dip in to cool off.

Get out on the water and maybe even get in the water: book a spot on our private boat and take a leisurely tour the lagoon, river and coves enjoying a delicious snack and glass of something refreshing. Take a dip.

We partner with all the local activity providers and we will happily recommend and book your preferred activities from golf, wine tasting and whale watching, to hiking, biking, birding and boating.

Ask us about our inclusive specials and packages.

DO YOU OFFER TOUR GUIDES?

Yes, we have tour guides that work with us tailoring tours (cycle, boat, nature walks, bird watching, kayak) to individual requests. It is necessary to book in advance to avoid disappointment. An extra fee applies. Contact us with your request so that we can advise availability and rates.

WHAT IS YOUR BOOKING POLICY?

We have a booking policy of a minimum length of stay of 2 consecutive nights. We do make exceptions for 1 night stay but only within 7 days of your requested dates.

WHAT IS YOUR CANCELLATION POLICY?

For extraordinary cases or where guests are unable to arrive due to travel restrictions: we will offer a full refund or date change.

Normal cancellations: more than 30 days before check in are refunded in full. Cancellations within 30 days before check-in we charge 100% of the total booking amount.

Free date changes for the same number of days or longer are accommodated wherever possible.

A 10% administration fee may apply to refunds.

DO I NEED TO MAKE A DEPOSIT TO SECURE THE BOOKING?

Yes, to guarantee and validate your booking we require a deposit of 50% of the total amount of your stay.

DOES THE LODGE SERVE DINNER?

Yes. In order to offer give our guests a full experience of the famous Alkira Sunsets and the opportunity to enjoy delicious local wines ‘at home’, we serve a freshy prepared plat du jour evening meal. It is very important to advise upon booking your accommodation whether you will or will not be eating with us on the evening of your arrival so that we can plan the space available in our restaurant.

WHAT ABOUT IF I HAVE SPECIAL DIETARY REQUIREMENTS?

Our chefs plan and prepare a 3 course seasonal plat du jour menu every evening. Please let us know any and all dietary restrictions well in advance so that our chefs can plan a menu that caters for you.

ARE NON RESIDENTS ACCEPTED FOR DINNER?

If we have space, we are very happy to offer non-resident guests an Alkira experience. Reservations do not accept children under 12. We can usually only confirm whether we are able to accommodate non-resident guests once resident guests have confirmed their reservation and we appreciate your understanding in this. Our chefs prepare a fresh menu each day and any changes to number of guests need to be confirmed by 10am that day to avoid being disappointed or charged a no show.

We have this policy to ensure a peaceful, relaxed and Covid safe space and so that all our guests can fully enjoy their experience at Alkira.

WHAT IS THE COST OF DINNER?

The cost for our 3 course set menu dinner is R500 per person. This includes a complimentary bar snack and sundowner drink. It does not include a service fee or gratuity which guests are welcome to add on settling their bill.

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